Update to Recall Credit Process: New Documentation Requirements for Distributors Effective Immediately
We are implementing a modification to the existing recall credit process, effective immediately. This update clarifies the documentation required before credits are submitted and extends our current 90-day credit policy to 180-days.
Documentation Update to Recall Credit Process
WAs part of this update, distributors are required to provide all four of the following items to their Account Representative before a credit request can be submitted:
- Documentation of the product being disposed of (one of the following is required: return invoice showing returned items, return goods notice, or vendor claim)
- Photographic evidence of the affected material
- Documentation from the licensed waste hauler
- Confirmation of how the material will be disposed of
Once all four required documents are received, the Account Representative will request approval from their District Sales Leader (DSL), and the DSL will then submit the credit request.
As a reminder, distributors will be credited for the recalled product and documented disposal costs once disposal has been completed through a licensed hazardous waste hauler. Credits should be processed within the established 180-day extended window.
These requirements help ensure recalled material is handled and disposed of responsibly in alignment with AkzoNobel’s sustainability commitments and environmental standards.
Additionally, because the impacted material originates from a product quality concern, this process supports our commitment to ensuring distributors and customers consistently receive products that meet AkzoNobel’s quality and performance expectations. The distributor manual will be updated accordingly to reflect this process.